Privacy Policy
Hiperlion Outdoor
Effective Date: August 22, 2026
Last Updated: August 22, 2026
1. Introduction
Hiperlion Outdoor ("Hiperlion Outdoor," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit https://hiperlionoutdoor.com/, contact us, submit an inquiry, purchase or request information about our products, or communicate with us through channels such as Facebook Messenger.
This Privacy Policy also explains how we handle information received through Meta platforms and our customer-service systems. By using our website or communicating with us, you acknowledge the practices described in this Policy.
2. Information We Collect
a. Information you provide directly: We may collect information you choose to provide, such as your name, email address, telephone number, company name, shipping or billing address, vehicle or product requirements, quotation requests, order details, support requests, files or images you send to us, and the contents of your communications.
b. Website and device information: When you use our website, we may automatically receive technical information such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, timestamps, and cookie or similar technology identifiers.
c. Facebook and Messenger information: When you contact Hiperlion Outdoor through Facebook Messenger or another Meta service, Meta may provide us with information permitted by its platform and your settings. This may include a Page-scoped user ID, profile name, profile picture, message content, attachments, timestamps, conversation identifiers, delivery or read status, and other messaging metadata. We use this information to identify the person participating in the conversation and to provide customer service, sales assistance, quotations, order follow-up, and related support.
d. Order and payment information: If you place an order or make a payment, we may collect transaction and order information. Payment card or bank information may be processed directly by third-party payment providers. We generally do not store complete payment card numbers.
3. How We Use Personal Information
We may use personal information to:
- Respond to product inquiries, Messenger messages, support requests, and quotation requests.
- Identify customers and maintain conversation history so our staff can provide consistent service.
- Prepare quotations, process orders, arrange delivery, provide installation or after-sales support, and manage warranties or returns where applicable.
- Communicate about products, orders, service updates, or follow-up matters requested by you.
- Operate, maintain, secure, troubleshoot, and improve our website, customer-service systems, and business processes.
- Prevent fraud, abuse, security incidents, and unauthorized access.
- Comply with applicable laws, regulations, accounting requirements, and lawful requests.
- Send marketing communications where permitted by law and, where required, with your consent. You may opt out of marketing communications at any time.
4. Legal Bases for Processing
Where applicable privacy law requires a legal basis, we process personal information on one or more of the following grounds: performance of a contract or steps requested before entering into a contract; our legitimate interests in operating and protecting our business and providing customer service; compliance with legal obligations; and your consent where consent is required.
5. How We Share Information
We may disclose personal information only as reasonably necessary for the purposes described in this Policy, including to:
- Service providers that support website hosting, email, customer-service or CRM functions, cloud infrastructure, analytics, communications, shipping, logistics, payment processing, and security.
- Meta Platforms and other communication platforms when needed to send, receive, or manage messages through those services.
- Professional advisers, regulators, courts, law-enforcement authorities, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, or security.
- A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.
We do not sell personal information for monetary consideration. Where applicable law treats certain advertising or analytics disclosures as a "sale" or "sharing," we provide choices or consent mechanisms as required by law.
6. Cookies, Analytics, and Advertising Technologies
Our website may use cookies and similar technologies to keep the site functioning, understand traffic and performance, remember preferences, measure campaigns, and improve user experience. Where enabled, third-party analytics or advertising services such as Google or Meta technologies may receive device or browser identifiers and usage information under their own privacy policies.
Where required by law, we request consent before using non-essential cookies or provide a way to manage or opt out of them.
7. Facebook, Messenger, and Meta Platform Data
When a person sends a message to Hiperlion Outdoor through Facebook Messenger, we may receive the information Meta makes available to our business and application under the permissions granted to us. We use Meta platform data only for legitimate business purposes connected to the user’s interaction with Hiperlion Outdoor, including customer identification, customer support, responding to inquiries, preparing quotations, order follow-up, and maintaining conversation history.
We do not use Messenger profile information to build unrelated advertising profiles, and we do not sell Meta platform data. Access to Messenger and Meta platform data is limited to authorized personnel and service systems that require it to perform these functions.
Your use of Facebook and Messenger is also subject to Meta’s own terms, privacy policy, and account settings.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including customer support, quotation and order management, warranty or after-sales service, dispute resolution, security, and legal or accounting obligations.
As a general guideline, inactive inquiry and customer-service conversation records may be retained for up to 24 months after the last meaningful interaction, unless a longer period is reasonably necessary for an order, warranty, legal obligation, dispute, security purpose, or other legitimate business need. We may delete or anonymize information earlier when it is no longer needed.
9. International Data Transfers
Hiperlion Outdoor operates internationally. Personal information may be processed in China and in other countries where our service providers, logistics partners, customers, or business operations are located. These countries may have privacy laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to request access to personal information we hold about you, correction of inaccurate information, deletion, restriction or objection to certain processing, portability, withdrawal of consent, or information about how your data is used.
To exercise a privacy right, contact us at contact@hiperlion.com. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
12. Data Deletion Instructions
You may request deletion of personal information associated with your interactions with Hiperlion Outdoor, including information received through Facebook Messenger.
To request deletion, email contact@hiperlion.com with the subject line "Data Deletion Request - Facebook/Messenger". Please include enough information for us to locate the relevant record, such as your name, the Facebook Page you contacted, the approximate date of the conversation, and any email address or telephone number you previously provided. Do not send passwords, authentication codes, or other sensitive credentials.
After verifying the request where appropriate, we will delete or anonymize eligible personal information from our active systems within a reasonable period and in accordance with applicable law. Certain information may be retained when required for legal, accounting, fraud-prevention, security, order, warranty, or dispute-resolution purposes.
Removing an app or changing permissions in your Facebook account may stop future access but may not automatically delete information previously provided to us. To request deletion of information already stored by Hiperlion Outdoor, use the process above.
13. Children’s Privacy
Our website, products, and services are intended for adults and businesses and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, social networks, payment services, logistics providers, or other services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Material changes may be communicated through our website or other appropriate means.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, contact:
Hiperlion Outdoor
Website: https://hiperlionoutdoor.com/
Email: contact@hiperlion.com
