Hiperlion Warranty & After-Sales Policy

1. Warranty Policy

  • Tent fabric: 1 years (covers manufacturing defects such as abnormal tearing or seam failure under normal use)
  • Aluminum shell & frame: 2 years (covers structural failure, welding defects, or frame integrity issues under normal use)
  • Accessories (gas struts, locks, zippers, ladders, handles, etc.): 1 year

Warranty applies only to the original purchaser and is non-transferable.

The warranty period begins on the date of delivery.

Hiperlion is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

2. Coverage

Covered：

Manufacturing defects occurring under normal use conditions, including but not limited to:

  • Welding cracks
  • Structural deformation
  • Functional leakage due to manufacturing defects
  • Hardware failure not caused by misuse

Not Covered

Including but not limited to:

  • Normal wear and tear (such as fabric aging, discoloration, coating degradation, seal aging, zipper wear over time)
  • Damage caused by improper installation or incorrect use
  • Damage caused by accidents, vehicle collisions, or overloading
  • Damage caused by unauthorized modification or disassembly
  • Damage caused by extreme or abnormal environmental conditions (e.g. hurricanes, heavy snow loads beyond design limits)

3. Warranty Evaluation & Resolution

All warranty claims are subject to inspection and technical evaluation by Hiperlion. Final resolution will be determined based on the nature of the issue.

Depending on the situation, solutions may include:

  • Replacement of individual parts
  • Repair support or reimbursement for reasonable repair costs
  • Partial compensation
  • Product replacement (in exceptional cases)

For product replacement cases, Hiperlion will determine the most appropriate handling method for the original product. For most warranty claims, customers will not be required to return the defective product to China. Hiperlion may require the product or damaged parts to be delivered to a designated location when necessary.

4. Replacement Parts & Shipping Policy

  • For approved warranty claims involving small replacement parts, Hiperlion will cover the cost and international shipping of replacement parts.
  • For full product replacement or large structural components requiring international shipment, shipping costs will generally be the responsibility of the customer. Partial shipping support may be provided depending on the specific case.

5. Shipping Damage Protection

Customers must inspect the product upon delivery.

Visible shipping damage must be reported within 3 days

Concealed damage must be reported within 7 days

Claims must include photos, videos, and packaging evidence.

Hiperlion will coordinate with logistics carriers and provide appropriate solutions, which may include replacement parts, repair solutions, compensation, or product replacement depending on the severity of the issue.

6. Customer Responsibilities

To process warranty claims, customers are required to provide:

  • Order number
  • Photos and/or videos clearly showing the issue
  • Description of usage and installation conditions (if applicable)

7. Customer Support

For any issues, please contact our team at: contact@hiperlion.com

We will respond to warranty inquiries within 24 business hours and provide a solution within 3 business days.

8. Final Interpretation

All warranty claims and resolutions are subject to inspection, technical evaluation, and final approval by Hiperlion. Hiperlion reserves the right of final interpretation of this warranty policy.